SHIPPING & RETURNS

Return Policy

 

Returns

If you are not satisfied with your in-store or online purchase, we will happily offer a refund. For unopened products, returned in their original packaging with a receipt within 30 days of purchase, refunds will be issued using the original method of payment. Products returned opened or without a receipt can be exchanged or refunded for a store gift card.

 

FREE Returns to Store

Both in-store and online purchases can be returned to our store for a refund. To process your return in-store, please bring along the following:

 

Debit/credit card used to make the purchase

In-store receipt or shipping confirmation email

 

Shipping charges are non-refundable unless an error was caused by Wilderness Raw. Any merchandise that is in used condition and/or returned without the original packaging may be refused.

 

Goods returned opened or without a receipt can be exchanged or refunded for a store gift card. If a gift card was used as partial payment, that returned amount will be placed on a new store gift card before the remaining refund is applied. Additionally, if a customer makes frequent returns of the same item(s) repeatedly and/or returns in bulk often, these returns may be refused at our sole discretion.

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Paying Via Credit Card/In-Store Pick-up

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In an effort to deter fraud, we will ask to see a driver’s licence when a customer pays by credit card online and is picking up in-store. Since credit cards usually carry only the name of the cardholder. We will examine the licence and photograph to verify that the person presenting the credit card is the cardholder. This will help with future charge-backs and credit card theft.

 

Can someone else pick up my order?

Yes, during online checkout, you will be presented with an option to provide the name and phone number of a pick-up person, if you will not be the one to pick up the order. We will confirm their Identity by asking for I.D. as well.